Eligibility for Returns and Exchanges:
- Products can be returned or exchanged within 48 hour of purchase, provided they are unused, undamaged, and in their original packaging with all tags intact.
- Items requiring special storage conditions or of a personal nature (e.g., personal care items, hygiene products, or custom orders) are non-returnable unless defective or incorrect.
Defective or Incorrect Products:
If the product is defective or does not match your order, contact customer support within 24 hour of receipt. Proof of purchase and evidence of defect are required.
Conditions for Refunds:
- Refunds will be processed back to the original payment method within 7–14 business days after the return is approved.
- Shipping fees are non-refundable unless the return is due to a seller’s error.
Exchange Specifics:
- For promotional bundles (e.g., buy-one-get-one), all items in the offer must be returned together.
- Items must be in their original, undamaged state.
How to Initiate a Return/Exchange:
- Contact customer service with your order number and reason for return.
- Approved returns can be sent via courier, depending on location.
